Do you know what the special sauce is for a great restaurant? Leaders who inspire their staff, create restaurants who connect with their guests and the service mission.
Your leadership needs are unique to you. It could be a whole team or a single person you’d like a plan for. You might have:
-Young leaders who need some guidance
-Problem managers who need a redirect
-A winning team that you want to reward
-Senior leadership looking for inspiration
Successful hospitality leaders know the magic of “The Trickle-Down Effect”. Your boss helps you get a shift covered. Trickle, trickle. They ask you how you are every time you see them. Trickle, trickle. They are involved in the shift helping the team succeed. Trickle, trickle. They provide sound advice and coaching when needed. Trickle, trickle. They have zero toleration for poisonous staff and reward good behavior. Trickle, trickle.
You might be wondering if it really makes a difference who is leading a particular shift. Sales were similar. Guest issues were similar. We can assume it was a similar night for the employes right? Not even close. Every employee wonders on their way into work, who is managing today? Their mindset on the shift can change from good or to bad makes an impact not only on their mental health but the way the guests felt inside the restaurant.
The sum of everyday activities and decisions makes up the character of the leader. Invest in your leaders. Poor leadership and great employees will unfortunately lead to a subpar restaurant experience. Strong leadership is paramount for your success. How willing are your leaders to go above and beyond for the team? That is a true test of how willing your staff will be to go above and beyond for the guest. We truly serve one another in this industry. How can we be good to our extended community if we fail our immediate family first?
Assisting leaders in their transformation has always been my calling.
I would absolutely love making a positive impact on you and your team 💙
SERVICE SOLUTIONS
- Mentorship program
- Creation of development & coaching plans
- Develop manager in training program
- Create leadership strategies
- Time management coaching
- Execute leadership classes
- Motivational management
- Problem solving & conflict resolution
- Group trust & culture creation
- Life balance & stress management
- Communication skills
- Interviewing, hiring & onboarding
- Documentation & evaluation
- Safety & sanitation
