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Tales in Hospitality follows my leadership journey. From my years as an hourly server trainer to my life as a multi-concept corporate trainer. I have been gathering the most useful training information in the industry over the past three decades. Level up your skills with me and go from lost leader to leading up in your organization. I don’t always take myself too seriously. However, I am damn serious about what genuine hospitality feels like and how leaders help create it authentically.

MY REAL WHY

When I boil down why I am so passionate about training, it always comes back to my own failures and how I can help others not have to experience that pain.

TRAINING LEADERS

Hospitality leaders need training and direction too! Don’t shortchange your leaders…..the trickle down effect will be disastrous!

THE HOSPITALITY INDUSTRY IS A REAL JOB

I cringe everytime I hear someone say…… “They are leaving to get a real job.” Blood, sweat, and tears, hospitality has been a real job for me and for millions. Language matters! Stop minimizing the restaurant industry!

CULTURE FOCUSED ONBOARDING

My first restaurant job My very first day as a hostess, I was a nervous wreck.  Why wouldn’t I be…I was in my mom’s clothes from head to toe. I had been instructed to wear “business attire” and my wardrobe of x-large shirts, ripped dickeys, and bowling shoes was not going to cut it.  MyContinue reading “CULTURE FOCUSED ONBOARDING”

FINDING THE COURAGE

Back in March, I was furloughed…. and like everyone else in the restaurant industry, I envisioned spending a few weeks at home. It was a crazy time and the thought of losing my job crossed my mind but I didn’t put any energy into it. I couldn’t. Those first few weeks called for optimism andContinue reading “FINDING THE COURAGE”


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