Tales in Hospitality follows my leadership journey. From my years as an hourly server trainer to my life as a multi-concept corporate trainer. I have been gathering the most useful training information in the industry over the past three decades. Level up your skills with me and go from lost leader to leading up in your organization. I don’t always take myself too seriously. However, I am damn serious about what genuine hospitality feels like and how leaders help create it authentically.
When I boil down why I am so passionate about training, it always comes back to my own failures and how I can help others not have to experience that pain.
Hospitality leaders need training and direction too! Don’t shortchange your leaders…..the trickle down effect will be disastrous!
I cringe everytime I hear someone say…… “They are leaving to get a real job.” Blood, sweat, and tears, hospitality has been a real job for me and for millions. Language matters! Stop minimizing the restaurant industry!
“Your actions speak so loudly, I can not hear what you are saying.”
-Ralph Waldo Emerson
My first restaurant job My very first day as a hostess, I was a nervous wreck. Why wouldn’t I be…I was in my mom’s clothes from head to toe. I had been instructed to wear “business attire” and my wardrobe of x-large shirts, ripped dickeys, and bowling shoes was not going to cut it. MyContinue reading “CULTURE FOCUSED ONBOARDING”
Trainers are incredible! They have the power to see your vision into reality. Often they do the hard work to make the restaurant what it is with their own plans and ingenuity. If you genuinely want to build a strong training culture at work, then first things first. Get your trainer program in order! DECIDEContinue reading “HOW TO CREATE A SUCCESSFUL RESTAURANT TRAINER PROGRAM”
Too many managers ask if they really make a difference in the overall success of the business. They do not fully understand the impact they have on people’s mental well-being. Just think back to when you were an hourly employee driving in for your shift and wondering which manager was working. You knew the wholeContinue reading “7 DEADLY SINS OF THE RESTAURANT MANAGER”
It’s a new year…. will it be a new you? Ah, it’s that fateful time of year again. Time to reflect on the year gone by and set resolutions for our best self to emerge. It can be thrilling to think about, scary to commit to, and give us instant anxiety as soon as weContinue reading “NEW YEAR’S RESOLUTIONS”
Back in March, I was furloughed…. and like everyone else in the restaurant industry, I envisioned spending a few weeks at home. It was a crazy time and the thought of losing my job crossed my mind but I didn’t put any energy into it. I couldn’t. Those first few weeks called for optimism andContinue reading “FINDING THE COURAGE”
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