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Tales in Hospitality follows my leadership journey. From my years as an hourly server trainer to my life as a multi-concept corporate trainer. I have been gathering the most useful training information in the industry over the past three decades. Level up your skills with me and go from lost leader to leading up in your organization. I don’t always take myself too seriously. However, I am damn serious about what genuine hospitality feels like and how leaders help create it authentically.

MY REAL WHY

When I boil down why I am so passionate about training, it always comes back to my own failures and how I can help others not have to experience that pain.

HOW TO CREATE A SUCCESSFUL RESTAURANT TRAINER PROGRAM

Trainers are incredible!  They have the power to see your vision into reality. Often they do the hard work to make the restaurant what it is with their own plans and ingenuity.  If you genuinely want to build a strong training culture at work, then first things first. Get your trainer program in order! DECIDEContinue reading “HOW TO CREATE A SUCCESSFUL RESTAURANT TRAINER PROGRAM”

7 DEADLY SINS OF THE RESTAURANT MANAGER

Too many managers ask if they really make a difference in the overall success of the business. They do not fully understand the impact they have on people’s mental well-being. Just think back to when you were an hourly employee driving in for your shift and wondering which manager was working. You knew the wholeContinue reading “7 DEADLY SINS OF THE RESTAURANT MANAGER”

FINDING THE COURAGE

Back in March, I was furloughed…. and like everyone else in the restaurant industry, I envisioned spending a few weeks at home. It was a crazy time and the thought of losing my job crossed my mind but I didn’t put any energy into it. I couldn’t. Those first few weeks called for optimism andContinue reading “FINDING THE COURAGE”


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